24/7 DISPATCH: (713) 555-0100

Nationwide coverage · Vetted & insured professionals · Licensed trades · Headquartered in Houston

24/7 DISPATCH: (713) 555-0100

Industries / Solutions / Full-Service Facilities & Repair Department

Outsourced / White-Label

Full-Service Facilities & Repair Department

A complete department, plugged in.

Everything an in-house facilities department does — 24/7 dispatch, preventive programs, complex building systems, vendor management, and reporting — delivered as one outsourced operation. Run under the Biltmark brand, or white-labeled under yours with our no-leasing, no-brokerage pledge.

What’s Included

What the program covers

24/7 dispatch, ticketing & emergency response

Preventive maintenance across the full building, including complex systems

Repair crews for the daily flow of tenant and property work orders

Vendor management for specialty and licensed trades

White-label delivery — your brand on dispatch, badging, portals & reports

Owner-ready monthly reporting and budget tracking

Complex Systems

The building systems we keep running

Rooftop units, split systems & ventilation

Chillers, boilers & hydronic loops

Cooling towers & water towers, including water treatment coordination

Pumps, motors & drive coordination

Building automation & controls tuning

Life-safety, elevator & fire-system vendor coordination

How It Works

From first call to steady state

STEP / 01

Transition

We inventory assets, absorb open work orders, and stand up dispatch — typically inside 30 days.

STEP / 02

Stabilize

Emergency response and the PM calendar come online first; complex systems get baseline condition surveys.

STEP / 03

Operate

The department runs day to day: tickets, PMs, vendors, and reporting.

STEP / 04

Improve

Quarterly reviews target the planned-vs-reactive ratio, uptime, and cost per square foot.

Our Guarantee

Commitments we put in the contract

The same written service guarantee stands behind every Biltmark program, in every industry.

2 HR / 4 HR

On-site emergency response in Biltmark crew markets — 24/7/365, with rapid network response nationwide

1 BUS. HOUR

Every routine work order acknowledged within one business hour

≥ 85%

First-time-fix rate, measured and reported to you monthly

≤ 15%

Capped, transparent markup on subcontracted specialty work — sub invoice attached

MONTHLY

Owner-ready report — spend, work-order history, and preventive maintenance status delivered every month

PHOTO-VERIFIED

Every work order documented with photos and mapped to owner-ready reporting

// BILTMARK SERVICE GUARANTEE v1.0 — FULL TERMS PROVIDED WITH EVERY PROPOSAL

Good To Know

Frequently asked questions

What does white-label mean in practice?

Dispatch numbers, technician badging, work-order portals, and monthly reports can all carry your identity. Your tenants and owners see your brand performing; our no-leasing, no-brokerage pledge is written into the agreement.

Can you take over from an existing in-house team or vendor?

Yes. Transitions are the normal entry point — we inventory assets and open items, run parallel briefly where needed, and absorb the workload without a service gap.

Put a facilities department behind your property

Schedule a free walkthrough and receive a documented, itemized proposal — no pressure, no obligation.

Rather just talk?

Call us anytime: (713) 555-0100

The outsourced facilities department for shopping centers, owner-operators, property managers, and lenders — serving the lower 48 states from our Houston headquarters. Insured & bonded.

How We Work

Services

Company

Privacy · Terms · Houston, TX